Privacy Policy

Schengen Visa Online respects your privacy and is committed to protecting your personal data.

We understand the importance of your data and only collect and use it when necessary to provide you with our exceptional visa and UK immigration services (collectively, our “Services”).

This Privacy Policy explains how we collect, use, store, and protect your information when you use our Services.

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1. What Information Do We Collect?

We collect personal data necessary to provide our Services. This may include:

• Personal Details: Name, address, phone number, date of birth, and email address.
• Billing Information: Payment details processed securely through third-party payment providers. We do not store your complete card details.
• Contact Information: Email address and telephone number for communication regarding your application or enquiry.
• Information Submitted Through Forms: Details provided through enquiry forms, visa application forms, or other online submissions.
• Additional Information: Information provided during surveys, promotional campaigns, customer support requests, or other interactions with us.

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2. How We Collect Information

We collect information through the following methods:

• Account Creation and Purchases: When you create an account or purchase our Services.
• Customer Support: When you contact our customer support team.
• Contact Forms: When you complete contact forms or request additional information.
• Website Usage: Through cookies and similar technologies that help us understand browsing behaviour, preferences, and website performance. We may also collect your IP address for security and personalisation purposes.
• Third-Party Sources: Publicly available databases and trusted third-party providers may supply additional information to improve our records and identify potential customers.

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3. How We Use Your Information

We process your personal information based on one or more of the following legal grounds:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• Your consent (where applicable)

Your information may be used for the following purposes:

Improve Our Services

To improve website performance, enhance user experience, identify security threats, prevent fraud, analyse usage trends, and better understand customer needs.

Communication

To communicate with you regarding your applications, provide service updates, answer enquiries, and offer additional services where permitted by law or with your consent.

Communication may take place through:

• Email
• SMS or text messages
• Telephone calls
• Social media platforms

Legal Compliance

To comply with legal and regulatory obligations and cooperate with government authorities or law enforcement agencies where required.

Marketing Analysis

To evaluate the effectiveness of our marketing campaigns using website analytics and persistent cookies. You can control cookie preferences through your browser settings or our Cookie Policy.

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4. How We Secure, Store, and Retain Your Data

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Your data is stored securely and retained only for as long as necessary to:

• Provide our Services.
• Comply with legal and regulatory obligations.
• Maintain appropriate business and financial records.

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5. Sharing of Information

Where necessary, we may share your personal information with trusted third parties, including:

• Visa centres and application processing partners.
• Payment service providers.
• Courier and logistics providers.
• IT service providers and website hosting providers.

All third parties are required to process your information in accordance with applicable data protection legislation.

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6. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to access your personal information.
• Right to correct inaccurate or incomplete information.
• Right to request deletion of your personal data.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at:

Email: sales@schengenvisaonline.co.uk

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7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Services.

Where appropriate, significant updates will be communicated through our website or by email.

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8. Data Protection Authority

If you are located in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

If you are located within the European Economic Area (EEA), you may contact your local data protection authority.

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9. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Email: sales@schengenvisaonline.co.uk